Refund Policy

Returns

Our products are related to hygiene and hence we replace only if the package is not opened or the
product got damaged due to transit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It
must also be in the original packaging.
Product replacement is applicable if the napkin size is different from what you intended to purchase and
in such cases, replacement is applicable.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be adjusted against another product from myrealcare.com
If you’ve done all of this and you still have issues with replacement, please contact us at
info@myrealcare.com

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item,
send us an email at info@myrealcare.com and send your item to Realcare Hygienic Products Private
Limited, DP 109, SP, 1st Main Road, 3rd Cross Ambattur Industrial Estate, Chennai – 600058
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit
for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to
themselves to give to you later, we will send a refund to the gift giver and he will find out about your
return.
Shipping
To return your product, you should mail your product to: Realcare Hygienic Products Private Limited, DP
109, SP, 1st Main Road, 3rd Cross Ambattur Industrial Estate, Chennai – 600058

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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